"CONTACT" – universal retail product

Participants of " CONTACT " system have gathered to discuss new opportunities and prospects of development of joint business. Representatives of the System clearing center – JCB "RUSSLAVBANK" (Joint-Stock Company) have shared with participants experience in attraction of the mass consumer to the System services, have told about necessity and ways of increase of all its participants overall performance.
– " CONTACT " System is one of the leading systems in the Russian market and does much for development of this market segment, – has told the President of Association of Russian Banks Garegin Tosunjan at beginning of the conference.
This segment as the statistics of the Central Bank of Russia shows, develops rather actively.
– Money transfers without opening the account to Russia in 2005 have exceeded 1,5 billion dollars, – Lydia Troshina, the Deputy director of Department of the payments balance of the Central Bank of the Russian Federation has informed. – Transactions from Russia have made for the same period about 6 billion dollars. Their main part – more than 3,5 billion dollars – were carried out through money transfer systems. Thus the share of the Russian systems has made 55 % from overall number of transfers. That testifies to strengthening role of Russia in this sector.
– With the great pleasure, I can conclude that in conditions of a growing competition "CONTACT" System, as well as RUSSLAVBANK as a whole, annually practically doubles the parameters, – Chairman of subcommittee of the bank legislation of the State Duma of the Russian Federation Pavel Medvedev has continued.
For last year the quantity of "CONTACT" network participants has considerably grown. Now the system unites 287 banks of Russia (almost a quarter bank systems), 79 foreign banks and 33 financial companies.
– The number of new service points grew at powerful rates, – President - Chairman of the Board of RUSSLAVBANK Nikolay Gousman has summed up year past from the moment of the last conference. – For a fiscal year only in Russia 150 new participants of a network have joined.
Main news of conference became the information that the "CONTACT" technology has developed from just money transfer system to universal retail product giving to the clients and partners a wide spectrum of payment services. More than fifty companies and the organizations accept payment for the services through system. Thus capacity of the Russian payments market, according to analysts of the system’s clearing center is at least in 6-8 times higher than the money transfers market.
– Our clients appreciate efficiency and convenience of credits repayment, – Financial Director of "RUSFINANCE" Morris Koljez has expressed the opinion. – it is necessary for us to know in time, that the client repays the credit and not remind it to him over and over again. Besides that, having divisions in Russian regions we are interested in service availability. All of this is in " CONTACT " system. Therefore system is our reliable partner. CONTACT has good reputation in the market and professional team. Besides, "CONTACT" is the first system who has organized payments services.
Other essential moment on which has been made the accent in statements of RUSSLAVBANK experts is an improvement of quality of provided services.
Understanding ordering and control necessity over all processes occurring in system, RUSSLAVBANK as the clearing center, in 2005 has successfully passed certification on "CONTACT" system activity in compliance with Total Quality Management and requirements of quality standard ISO 9001-2000. It is a unique case in the market of money transfers.
Quality, so valued by constant system participants, should be recognized. Participants of conference have received recommendations on uniform arrangement of the service points, and support of the clearing center in promotion business of "CONTACT" system in the regions.
At the end of the conference was solemn rewarding of banks - participants for the high achievements during year in development of "CONTACT" system.